Return & Refund Policy

1. Eligibility for Returns and Exchanges

• Product is defective or damaged upon delivery.
• Incorrect product was delivered.

To qualify for a return or exchange:

• Product must be unused, in original condition, with all packaging and tags.
• Return request must be initiated within 7 days of delivery.

2. Non-Returnable Items

Returns/exchanges not applicable to:

• Opened or used items.
• Clearance or promotional sale products (unless defective).

3. How to Initiate a Return

Please contact our support team at info@scentitude.in with:

• Order ID
• Reason for return
• Photos of the defective or damaged item

Once approved, return instructions will be shared via email.

4. Exchange Process

• Subject to availability of requested product.
• If unavailable, you'll receive:
  • A similar replacement
  • Store credit or a refund (as preferred)

5. Refund Policy

• Refunds are initiated only after returned item passes quality checks.
• Processed to the original payment method within 7–10 working days.
• Shipping charges, if any, are non-refundable.

6. Return Shipping Charges

• We bear the cost for defective or damaged items.
• For all other cases, customer bears the return shipping fee.