Privacy Policy for Scentitude

Effective Date: 18-07-2025

At Scentitude, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our services, or make a purchase from our store. By using our website or services, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

Personal Information:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (via third-party payment processors)
  • Purchase History and Preferences
  • Account Information (if you create an account on our site)

Non-Personal Information:

  • IP Address
  • Browser Type and Version
  • Device Type
  • Operating System
  • Referral Sources
  • Usage Data (time spent on site, pages viewed, etc.)

2. How We Use Your Information

  • Order Processing and Fulfillment: Completing transactions, processing payments, and shipping products.
  • Customer Service: Responding to inquiries, addressing issues, and providing support.
  • Marketing and Promotions: Sending promotional offers and newsletters (only if you opt-in).
  • Improving User Experience: Personalizing content and enhancing website functionality.
  • Legal Compliance: Fulfilling legal obligations.

3. How We Protect Your Information

  • SSL Encryption: Sensitive data is encrypted during transmission.
  • Access Control: Only authorized personnel have access to your personal information.
  • Third-Party Security: Trusted partners follow strict data protection protocols.

4. Sharing Your Information

  • Third-Party Service Providers: For payment, delivery, and marketing. All partners are contractually obligated to protect your data.
  • Legal Compliance: If required by law or legal processes.
  • Business Transfers: In the event of a merger or acquisition.

5. Cookies and Tracking Technologies

Our website uses cookies and other technologies to enhance user experience. These include:

  • Essential Cookies: Required for site functionality.
  • Performance Cookies: For usage analytics.
  • Advertising Cookies: For personalized ads.

You may manage your cookie preferences through your browser settings. Disabling cookies may affect site experience.

6. Your Rights and Choices

  • Access and Update: You can access or update your info anytime via your account or by contacting support.
  • Opt-Out: You may opt out of marketing emails by clicking “unsubscribe” or contacting us.
  • Data Deletion: You may request deletion of your personal data, subject to legal requirements.

7. Children’s Privacy

We do not knowingly collect information from children under 13. If such information is discovered, we will promptly delete it. Contact us if you believe we’ve collected such data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top will reflect any updates. Please review this policy regularly.

9. Contact Us

If you have any questions, or wish to exercise your privacy rights, contact us:

  • Phone: +91 9004464749
  • Email: info@scentitude.in
  • Hours: Monday to Saturday (9:30 to 19:30)
  • Address: B – 42, Idea Square, 5th Floor, Veera Ind Estate, Off New Link Rd, Andheri West, Maharashtra 400053